AI services
AI agent development
AI agents are software that can read a request, plan the steps, call your systems and finish the job. We build agents that handle real operational work: processing documents, answering customers, updating records and preparing decisions for a person to approve.
Last updated
What's included
- Multi-agent orchestration
- Tool use & function calling
- Memory & context management
- Human-in-the-loop workflows
What is an AI agent?
An AI agent is software that uses a large language model to work toward a goal on its own. It reads a request, plans the steps, calls tools such as APIs, databases or email, checks the results and keeps going until the task is done, handing decisions back to a person where needed.
In August 2025, Gartner predicted that up to 40% of enterprise applications would include task-specific AI agents by the end of 2026, up from less than 5% in 2025. Source: Gartner, August 2025
Where it helps
Common uses for AI agents
Every agent we ship has clear boundaries: the tools it may use, the data it may see and the points where a person signs off. That keeps it useful on day one and safe to expand later.
Back-office operations
Invoice and order processing, data entry across systems, reconciliation and exception handling.
Customer support
Agents that resolve routine tickets end to end and hand complex cases to your team with the full context.
Sales and revenue operations
Lead research, CRM updates, meeting preparation and follow-up drafts, triggered from the tools your team already uses.
Research and reporting
Agents that gather information from your documents, databases and the web, then draft reports and compliance checks for review.
AI agents vs chatbots vs RPA
| Criteria | Rule-based RPA | Chatbot | AI agent |
|---|---|---|---|
| What it does | Repeats fixed, scripted steps | Answers questions in a conversation | Plans and completes multi-step tasks |
| Handles variation | Poorly: breaks when screens or formats change | Within the knowledge it has | Yes: adapts its plan to each case |
| Acts in other systems | Yes, along fixed paths | Rarely | Yes, through tools and APIs |
| Best for | Stable, high-volume repetitive tasks | FAQs and simple support | Work that needs judgment across several systems |
How we deliver
From first call to production
- 01
Pick the workflow
We map one high-volume process, the systems it touches and where it goes wrong, and agree how success will be measured.
- 02
Design the agent
We define its tools, permissions, memory and approval steps, then build a working prototype on your real data.
- 03
Test and evaluate
We run the agent against real cases, measure accuracy and cost per task, and fix failure modes before anyone relies on it.
- 04
Deploy and monitor
We put it into production with logging, alerts and dashboards, then extend it to the next workflow.
Technology we use
- OpenAI
- Anthropic Claude
- Llama
- LangChain
- LlamaIndex
- Python
- FastAPI
- PostgreSQL
- Docker
FAQ
Questions about AI agents
What's the difference between an AI agent and a chatbot?
A chatbot answers questions. An agent takes actions: it can look up records, call APIs, fill in forms and move work between systems, following a plan it builds for each request.
How long does it take to build an AI agent?
It depends on the workflow and the systems involved. We start with a prototype on one workflow so you can judge it on real data before committing to a full build, and give you a timeline after the discovery call.
Will the agent make decisions without us?
Only where you allow it. We add approval steps for anything that spends money, contacts customers or changes important records, and log every action so you can review it.
Which AI models do you use?
We choose the model for each task, including GPT, Claude and open models such as Llama, based on accuracy, cost, speed and where your data is allowed to go.
Free consultation
Talk to us about AI agents
Book a free 60-minute strategy session. We'll look at your use case, check feasibility and recommend an approach.
No commitment required · NDA protected · Response within 24 hours
Want proof first? See our fixed-price AI agent pilot