AI services
Conversational AI & enterprise chatbots
Modern AI assistants can hold a real conversation, check an order, book an appointment or answer from your documentation, in text or voice. What separates a helpful assistant from a frustrating one is what it knows, what it can do and when it hands over to a person.
Last updated
What's included
- GPT-powered chatbots
- Voice AI integration
- Sentiment analysis
- Entity extraction
What is conversational AI?
Conversational AI lets people use software through natural language, by text or voice. Modern systems use large language models to understand questions, keep track of context across a conversation, look up information in connected systems and reply in plain language instead of forcing people through scripted menus.
Where it helps
Common uses for conversational AI
We build assistants for your website and apps and for channels such as WhatsApp, Slack, Microsoft Teams and the phone, connected to the systems that hold the answers.
Customer support
Answers at any hour on orders, returns and accounts, with a smooth handoff to your agents.
Lead qualification
Answer product questions, qualify visitors and book meetings straight into your calendar.
Internal help desk
HR, IT and policy questions answered for employees, with tickets created when needed.
Voice assistants
Phone and voice interfaces for bookings, order status and common questions.
How we deliver
From first call to production
- 01
Map the conversations
We find the most common questions and tasks in your support logs and agree the rules for handing over to people.
- 02
Connect knowledge and tools
We link your knowledge base through RAG and connect your CRM, help desk or booking system.
- 03
Test with real dialogues
We check accuracy, tone, edge cases and every language you need before launch.
- 04
Launch and improve
We track resolution rates, handoffs and unanswered questions, and keep improving the assistant.
Technology we use
- OpenAI
- Anthropic Claude
- LangChain
- Python
- Node.js
- React
- FastAPI
FAQ
Questions about conversational AI
Can the chatbot hand over to a person?
Yes. When it can't help, or the customer asks, it passes the conversation and its context to your team in your help desk or chat tool.
Which languages does it support?
Current language models handle most major languages, including English, Hindi, Spanish and Arabic. We test each language you need before launch.
Where can we use it?
On your website and apps, and in channels such as WhatsApp, Slack, Microsoft Teams or the phone, depending on your setup.
How do we stop it giving wrong answers?
We ground answers in your approved content, limit the topics it covers and review conversations after launch to close gaps.
Free consultation
Talk to us about conversational AI
Book a free 60-minute strategy session. We'll look at your use case, check feasibility and recommend an approach.
No commitment required · NDA protected · Response within 24 hours
Want proof first? See our fixed-price AI agent pilot